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Shipping & Delivery

• Handling Time: 1-3 business days*.
• Delivery Time: 4-7 business days*.
• Note: Delivery times may vary due to the current global situation and are dependent on our third-party shipping providers.

• Carriers: We use UPS, USPS, Pilot, or FedEx Home delivery.
• Package Tracking: Each toy box is shipped separately, and a tracking number will be provided via email once it leaves our warehouse.

• Availability: Free shipping is available on all our ride-on cars, spare parts, and accessories.
• Applicable Locations: Only within the 48 contiguous states of the USA.

• Canadian Customers: Please check the shipping quote before placing your order or visit our Canadian store for ride-on cars.
• Other Locations: We do not ship to locations outside the US mainland or to PO Boxes.

• Address Details: Ensure your full address, telephone number, and email are included in your order to facilitate contact in case of delivery issues.

Returns & Refunds

Returns & Refunds

• Eligible returns are accepted within 14 days for items that are new, unused, and in their original packaging.
• To initiate a return, the buyer must purchase a return shipping label with tracking information and provide it to Kids VIP.
• Upon receiving and inspecting the returned item, a refund will be issued.

• Items not returned in new and unused condition may incur a restocking fee of up to 60%.

• Any items that are damaged or not as described must be reported within 48 hours of delivery.
• Reports must be made either by phone at 844-543-7847 or via email at support@kidsviponline.com.
• Full service including replacement of damaged parts or the entire item is provided if the damage occurred during shipping. Buyers are required to open a claim with the shipping company and provide all necessary documentation and photos.

• Sales tax of 6% is applicable on all products shipped within the state of Florida, as required by law.

• All parts are considered final sale and cannot be returned for a refund, exchange, or store credit.

• Refunds issued via Credit Card or PayPal are subject to a 5% processing fee.

Cancellation & Refused Packages

• A 5% processing fee is applied for all cancellations.
• Orders that have already been shipped cannot be canceled.

• If a package is refused upon delivery, the buyer is responsible for a 40% restocking fee.
• Following the return and inspection of the item, a refund will be processed.

Warranty

• Coverage: All electrical parts of ride-on cars are covered for up to 6 months.
• Exclusions: Physical or water damage is not covered.

• Duration: Protect your product with an extended warranty for up to 3 years.
• Benefits:
  • Full coverage from the date of purchase.
  • 100% parts and labor coverage.
  • Includes accidental damage.
  • Free shipping within the continental US.
• Partnership: Extended warranties provided through Consumer Priority Service. Option available next to the ‘Add to Cart’ button.

Troubleshooting

• Vehicle won’t power on.
• Short runtime.
• Sluggish movement.

• Check Connections: Confirm that the battery is securely connected to the ride-on toy’s wiring.
• Test Voltage: Utilize a voltmeter to measure the battery’s voltage. Replace the battery if the voltage is substantially lower than the toy’s specifications.
• Inspect Charger: Ensure that the charger is functioning correctly.

• Grinding or clunking noises from the wheels.
• One or more wheels not spinning.
• Vehicle powers on but doesn’t move.

• Check Wire Connections: Examine the connections to the motors. Secure any loose connections or re-solder any broken wires.
• Test Individual Motors: Where possible, disconnect each motor and test them separately to identify the defective one.
• Consider Replacement: If the motor wiring is intact and the motor still fails to operate, replacement may be necessary.

• Steering wheel feels loose or unresponsive.
• Vehicle doesn’t turn in the desired direction.

• Tighten Steering Rod Bolt: Find the bolt on the steering rod and ensure it is tightened completely.
• Check Steering Motor Connection: Check that the steering motor is securely connected.
• Inspect Steering Wheel Bolt: Ensure that the bolt connecting the steering wheel to the steering rod is secured.

Spare Parts

Look for Spare Parts? – If you are looking for spare parts for this product Click here https://rideonparts.com/spare-parts/

Assembly

We understand your eagerness to see your child enjoy their new ride-on toy! To ensure a smooth setup, every purchase comes with comprehensive assembly instructions. Plus, our YouTube channel features detailed video tutorials tailored to your specific model.

If you need to revisit the setup process or if your ride-on didn’t come with instructions, don’t fret! All the assembly guidance you need is readily available on our YouTube channel.

https://www.youtube.com/channel/UCb1htf7_3NaGN9uGVOwgv6w